FAQ

Hi! Welcome to Kowabunga Kidz. We love planning unforgettable parties for kids! We serve Grey and Bruce County, North Wellington, and surrounding areas on request. Here are some frequently asked questions:


How often do you clean the ball pit balls?

We sterilize the balls between each and every party using a heavy-duty steam cleaner that kills 99.9% of germs. When we wash the balls, we typically use Vinegar and Dawn dish soap.


Do you have order minimums?

We deliver on orders over $100. For orders exceeding 30 kms from Neustadt Ontario, we charge a delivery fee at a rate of $1/km and orders must be a minimum of $150 to qualify for delivery.


Are you insured?

Absolutely, yes. We carry a two million dollar insurance policy in the event of an unforeseen accident. Our policy covers our customers whenever they rent our products.


Do you require me to sign a rental agreement and liability waiver?

We do. While we do carry an insurance policy for our customer's protection, we also want to ensure that customers renting our equipment are taking any and all necessary precautions with supervising children to mitigate bodily injury and/or damage to the equipment. Read our waiver here


Do you have your TSSA license to rent bouncy castles for public events?

Not at this time. All of our bouncy castles are for residential, private use only. 

As per TSSA government regulation, we are unable to rent bouncy castles for the following:

  • Your private event on public property (i.e. at a park),
  • A festival or community event on public property,
  • A private party for a business or corporation
  • A nursing home, rental hall or an apartment building party room and/or outdoor grounds 


How long is a day rental for?

A rental is based on a four-hour window of time. However, if you require it for longer, make a note of it in the notes section of your booking and we will happily try to accommodate you.


What does my rental include?

For rentals over $100, we include free delivery within 30 kms of Neustadt, Ontario. We charge $1/km over and above 30 kms. We service within 60 kms of Neustadt. For locations exceeding 60 kms, we require a $300 minimum rental and/or service order.

With every bouncy castle rental, we include complimentary play balls, beach balls and/or a mini disco light for extra fun (subject to availability).


I can't find your address. Where are you located?

Because we are a mobile company without a storefront, our address is unlisted. We are based out of Neustadt, Ontario.

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